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Frequently asked questions

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What artwork file formats do you accept?

PDF, AI, PSD, CDR, SVG, JPG or PNG, up to 50MB per file.

Do you check my artwork before printing?

Yes. Every file you upload is checked automatically, and we always send you a proof to approve before your order goes into production — we won't start printing until you approve it.

I don't have a design ready — can Sprint make one?

Yes, on eligible products you can choose “Let Sprint Design It” instead of uploading — it's free, and includes one round of revisions.

Is there a minimum order quantity?

It depends on the product and finish. Visiting Cards must be ordered in steps of 100 (100, 200, 300 …) — quantities like 999 or 1,750 aren't accepted. Each product page shows its own minimum and available quantities.

Do I get a GST invoice?

Yes — a GST invoice is issued on every order.

What payment methods do you accept?

UPI, Visa, Mastercard, RuPay and NetBanking, through a secure Razorpay checkout.

Can I pick up my order instead of getting it delivered?

Yes — Store Pickup is available from our Nangloi facility, or you can choose courier delivery across India. See Delivery & Pickup for details.

Something's wrong with my order — what do I do?

Let us know within 7 days of delivery via Contact Us. Full policy details are in our Terms & Conditions.

My payment failed but money was deducted — what happens?

If a payment doesn't go through successfully, any amount deducted is refunded within 5–7 business days.

How do I track my order?

Use Track Order with your order number or tracking link.

Can I order in bulk, or set up ongoing office printing?

Yes — see Bulk / Corporateand we'll get in touch to quote you directly.